Privacy Policy

1. Introduction

Bond Shop ("we", "us", "our") is committed to protecting your personal data and your privacy rights.

This policy complies with the EU General Data Protection Regulation (GDPR) and other applicable privacy laws.

2. What Data We Collect

We may collect and process the following categories of personal data:

• Account Information: Email address, encrypted password
• Order Data: Purchase history, transaction details, payment information
• Technical Data: IP address, browser type, device information, cookies
• Usage Data: Pages visited, products viewed, search queries
• Communication Data: Support tickets, reviews, feedback
• Consent Records: Your cookie and marketing preferences

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and deliver your orders
• To manage your account and provide customer support
• To send transactional emails (receipts, delivery notifications)
• To send marketing communications (only with your consent)
• To improve our website and services through analytics
• To prevent fraud and ensure security
• To comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract — to fulfil your purchase orders
• Legitimate Interest — to improve our services and prevent fraud
• Consent — for marketing emails and non-essential cookies
• Legal Obligation — where required by law

5. Data Retention

We retain your personal data for the following periods:

• Account data — until you request deletion
• Order records — 7 years (legal/tax requirements)
• Support tickets — 3 years after closure
• Consent records — 3 years after withdrawal
• Analytics data — 26 months

6. Your Rights

Under the GDPR, you have the following rights:

• Right of access — request a copy of your data
• Right to rectification — correct inaccurate data
• Right to erasure — request deletion of your data
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

7. How to Exercise Your Rights

You can exercise your data rights through our Privacy Center. We will respond to your request within 30 days.

You also have the right to lodge a complaint with your local data protection authority.

8. Cookie Policy

We use the following categories of cookies:

• Necessary — required for the site to function
• Analytics — help us understand site usage
• Marketing — used for relevant advertising
• Preferences — remember your settings

You can manage your cookie preferences at any time from the Privacy Center.

9. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us.

Contact details can be found on our website.